Online Course » CW203 Child Welfare II - Advanced Communication Strategies

Course Description:
This module focuses on effective communication skills, motivational interviewing from a strength-based approach, communication with different populations, and how confidentiality affects all communication. The act of communicating takes at least two people: the sender of a message and the receiver of a message. People communicate through words, actions, facial expressions, pictures and signs. It is important to know how to effectively communicate with the individuals you serve as well as with other people within your environment. 
Course Objective:
• Define communication, including the reasons we communicate and barriers to effective communication. 
• Identify effective communication strategies that can be used at different levels of the organization.
• Identify your personal values and how they affect your relationships with the people you work with. 
• Describe effective communication skills for communicating respectfully with or about clients. 
• Comprehend the principles of confidentiality and how they affect communication. 
Intended Audience:
Direct support professionals, case managers, nursing assistants, health aides 
Author Bio:
The Massachusetts Council of Human Service Providers, Inc. also known as Providers’ Council is a statewide association of health and human service agencies. Founded in 1975, the Providers' Council is the state's largest human service trade association and is widely recognized as the official voice of the private human service provider industry. Providers’ Council founded and deployed the first online curriculum and credential programs for direct support professionals and continues to enhance this curriculum with current data and workforce practices.
Hours:
1.00
Certificates:
VeReality2 - view details

Order Online Course

Quantity Unit Price
$22.33




Other Courses You May Be Interested In

MH01 Mental Health - Introduction to Human Services and Professionalism
The purpose of this module is to provide an introduction to human services and mental health, and additional material on professionalism and professional boundaries. The module concludes with a discussion of cultural responsiveness and diversity. 


CW110 Child Welfare I - Documentation
All child welfare and juvenile justice agencies are required to provide certain types of communication or documentation.Communicating information from one person to another can be done in a variety of forms, whether it is spoken, signed, or written, communication is necessary in order to provide the best possible supports to the individuals partici ...

CW102 Child Welfare I - Family Empowerment
This module on family empowerment is the foundation for the other modules in this series. We’ll start by defining your role as a Direct Support Professional and then move into discussions that should help develop your approach to family empowerment. As you complete this module, you will begin to understand your job and the seriousness of your role ...

SU04 Substance Use and Addictive Disorders - Assessment
Assessments provide us with information that will help us determine the supports and services necessary to help individuals in their rehabilitation and recovery. The purpose of this module is to introduce you to the different types of assessments that are done, and how they relate to the process of recovery.  


CW208 Child Wefare II - Vocational Training, Educational and Career Support Services
This module addresses work, school and career as important parts of all of our lives. Individuals with whom we work in child welfare and juvenile justice settings may need support in order to become effective members of the workforce. In this module we will present some of the challenges individuals may face, followed by descriptions of different a ...

Forgot Password help button image